You can read on for the gory details, but the bottom line is that they suck. So don’t use Lowes installation for any of your home improvement projects.
Now, for the details. We used Lowes for countertop installation. We planned everything several weeks in advance so that we could get the new countertops installed during a certain 2 day window. When we paid for the service we were told that due to the significant lead time there would be no issue with the date. Everything was set.
When the Friday before the install came around and I noticed we hadn’t received a call from Lowes I called them. No surprise here, but now no one at Lowes has any recollection of us ever requesting a date. They had us scheduled for 7-10 days after our install date.
After getting nowhere over the phone, I ended up in the Install Manager’s office and wouldn’t leave until he had a resolution for me. We ended up getting the install 4 days after the original date.
I asked for a 10% refund for the install getting screwed up. They agreed.
So imagine the complete and utter shock yesterday when I checked my credit card statement and the refund was not rung correctly. I was refunded some random amount which amounted to around 5% of the price, rather than the 10%.
Today I went into the store to deal with the Store Manager. He was not interested in hearing my story or helping resolve the issue, so he pawned me off on the same install manager that I had been dealing with.
I’m supposed to get the correct refund issued tomorrow. We’ll see about that.
We almost used Lowes for the installation of the tile in our lower level. I’m glad we decided not to. I can only imagine how the house would look with half-installed tile and non-installed countertops.
But on the bright side, maybe I ‘d eventually get a refund. Or maybe not.
So to reiterate- don’t use installation services from Lowes.
Thank you. That is all.

Subscribe / RSS