So, in our last episodes, Comcast: the worst company on Earth lost my service for several days and then offered me $5 for my trouble, told me it would take 2 weeks to upgrade my service, and then later canceled my upgrade appointment without telling me…
Yesterday, they finally came out to upgrade my service. The technician, who actually seemed to have a brain, said that the line to my house was bad (and probably had been for years). He couldn’t complete the upgrade, so I still haven’t had the honor of paying Comcast more money. So he set up a new appointment to run a new line to my house. Ok, fine. I’ll wait longer to pay them more service. But I needed to get some compensation from the fact that for over 2 years I’ve been paying for faulty service; a problem that one of the several technicians (especially the one who set it up for me) should have noticed by now.
So I call… to complain. The little jack hole tells me, “What you are complaining about? Your service works fine and there is a plan in place to run you a new line!” I, of course, asked for his manager, who, of course, was not available. So he asks if I want a call back. Yes. So he writes a note for the manager and reads it back to me. “So even though your service is working fine…”
I snapped. I cut him off. I couldn’t believe it. I yelled. And then he give me, “Is there anything else?”
Long story short, the manager called back 2 hours later and offered me a $40 credit. That’s all I wanted to start with. Well, that, and to have the privilege of having my service upgraded…
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I think that should read “Comcast Sucks- Volume MCDXXIX.”
In semi-related news we got a letter the other day informing us that due to the rising cost of blah blah blah, our cable bill would be going up by “only $6 a month!”
So I immediately shopped around for the other cable services in the area and discovered that, wait, they are a legal monopoly so there’s nothing I can do about it.
Ugh. This is why I am making the hubby call them. We were supposed to have a credit for our service going out for 1-2 hours every day for several weeks, but when we got our bill, it was $4 MORE. He talked to them, so I am refusing to call them. Mostly because chances are good that I will get so frustrated that I will cry.
If there was ever a company that could frustrate to tears, it’s Comcast.
I believe they broke The Wife(r) on more than one occasion.
But, then there is my favorite Comcrap story ever.
I admit it- I tend to cry when SUPER frustrated and Comcast takes the cake. We made a rule that in the interest of my overall mental health, Jeff would be in charge of calling the cable, utilities and phone companies.
My life has been much better since that deal was struck.
We also have that deal whenever possible. Hubby won that honor when he had to call Xcel Energy (up there with Comcast on my list of Worst Unavoidable Companies Ever) and he did a wonderful job of staying calm. I was crying and I wasn’t even on the phone. I won’t even start on health insurance companies….
It doesn’t make me cry, but I can’t remember many occassions where I feel more uncontrollable rage…