According to this article.
I have a better idea- instead of responding to the roughly 1% of people so pissed off that they feel the need to vent online (and ignoring the 99% who either don’t have a blog or who have been beaten into submission by years of crappy service) – how about you invest some of the billions of dollars that you get from being a legal monopoly and fix the institutional problems with your customer service?
It’s not that you don’t know you have a problem. You routinely show up at the bottom of the list for worst customer service. Here again- from just a few days ago.
Oh yeah- note about this specific article- we DON’T WANT WEB SELF HELP. We want the people we pay ungodly amounts of money to on a monthly basis to DO THEIR JOBS and help us. (That would be your insultingly named “Customer Account Executives,” for one.) If I wanted to help myself I’d go the the grocery store (or Home Depot or Ikea or Wal-Mart) and use that obnoxious self checkout.
And as if you needed more proof, this poor woman spoke for us all.
So to sum up (again) – Comcast is the worst company on earth. One guy trying to address issues that bubble up on the internet is like trying to stand on the beach and hold back the ocean.
(h/t Chris)
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Well, Mr. Comcast-reads-our-blogs, here is my most recent disappointment with the terrible company that is Comcast.
My internet went down on 7/2/08. I called and the automated message said there was a know problem near my area. I conceited defeat and did something non-internet related.
The next day, it was still not back up so I called again. After being on hold for literally a half hour, I was late for an appointment and hung up.
July 4, internet not up; I called again. On hold for another literal half hour, but finally get to talk to someone. They were helpful, we tried a few things, and decided a tech needed to be sent out. He did have one opening Sunday, but unfortunately, it was 4th of July weekend, and I didn’t feel like sitting at home waiting for a 4 hour cable window. Despite the fact I was home all day Monday, the best he could do was Sunday evening (when I was no longer home and had to have my girlfriend come over to let the tech in).
The tech come over, tries some things, eventually replaces my rented-Comcast modem, and the internet works again.
A few days later I called in to ask for some form of compensation for the several days loss of internet, the over-an-hour-just-on-hold, as well as all the other time and effort I personally invested into fixing my internet.
The nice lady informed me that the best she should do is prorate my bill from the day I called to let them know the internet was down (in her opinion, this was Friday the 4th – the first day I actually spoke to someone about the problem) until the Monday it was fixed. After arguing that the problem did start Wednesday and the extraordinarily long wait time is what prevented me from starting the service call sooner, she talked to a manager and decided she would prorate it from then.
So here is the punchline. After all this, she was finally ready to make me a monetary offer to compensate me for this hassle. Here it is! $5!
After recovering from the sudden wave of searing anger, I told her if she wasn’t willing to comp me the entire months bill to just credit me the stupid $5 and let me be done with this phone call so I could call Quest. She all but laughed at me and started to explain to me how much better Comcast was then Quest.
Suffice to say, she did not refund more then the $5. But the joke is on me… Quest doesn’t offer DSL in my area.
You know – even if it is a 10 times worse product, I’d still be happy to have Comcast out of my life…
Wow!!! 5 Whole Dollars! How generous of them. I’m actually surprised that she didn’t just tell you to suck it and dare you to cancel your service. You can always go back to dial up.
I agree. I’d take Quest’s inferior service to never deal with Comcrap again. But alas, I am also in a no DSL zone. Sigh.
Correction- You said “terrible company”, but the correct way to address comcrap is “Comcast, the worst company on Earth.”
Actually, Quest is good. And when we set it up we needed help, and there was a real nice customer service guy that fixed out problem.